FAQs

Frequently Asked Questions

Fireworks are exciting, but they come with responsibility. That’s why the law says you must be 18 or over to buy them. If you look underage, our team might ask for ID just to keep things safe and legal.
Not quite. You can usually enjoy fireworks between 7 am and 11 pm. But on big nights like Bonfire Night, Diwali, Chinese New Year, or New Year’s Eve, you get extra time to celebrate. Just remember to be mindful of neighbours, pets, and the local rules.
Think of fireworks like a private show. They’re meant for gardens, open fields, or private land (with permission). Lighting them on public streets or crowded spaces isn’t just unsafe, it’s against the law.
We know the excitement of waiting for your order. Delivery usually takes just a few days, depending on where you live. If you’re planning a display, it’s always best to order in advance so your big night runs smoothly.
Changed your mind about a rocket or want to add more sparklers? If your order hasn’t left our warehouse, we’ll do our best to adjust it for you. Once it’s on the van, though, it’s too late to make changes.
Keep them somewhere cool, dry, and safe. A locked cupboard indoors works far better than a damp garage or shed. And whatever you do, don’t leave them near a heater, fire, or curious kids.
Every now and then, a firework might misbehave. If it doesn’t go off, don’t rush to check it. Give it at least an hour before approaching. Then soak it in water overnight before throwing it away. Safety first, always.
Rain can be annoying, but it doesn’t have to spoil your show. Keep your fireworks covered and dry until the moment you’re ready to light them. A small plastic sheet or bag usually does the trick. Light them one at a time, and the display will still shine bright.
Of course! If you’d rather pop in, just choose Collection at checkout. We’ll pack everything up so it’s ready when you arrive. It’s quick, easy, and saves you waiting on delivery.
Yes, we do. Whether you’re planning a big Bonfire Night, a wedding display, or a New Year’s Eve party, we can put together a special package. Get in touch with our team, and we’ll make sure you get the best value for your budget.
Start by sketching your layout: place cakes and barrages in the centre, rockets along the edges, and sparklers closer to spectators. Then choose a theme (colour, tempo, surprise finale) and pick fireworks accordingly. Our team is happy to help you build a safe, dazzling sequence just for your space.
Absolutely! Think of us as your fireworks guides, we’ll ask where you’ll be lighting, how big your crowd is, and how loud you want things. Then we’ll suggest combos or “starter packs” tailored to your needs.
Yes, we recognise that big booms aren’t always ideal. We stock low-noise or reduced-noise options that still deliver great visuals but with softer sound. Just flag this when you order or ask in-store.
Oh no! We want your display to go perfectly. As soon as you open the box, check everything against your order. If something is missing, damaged, or looks suspect, snap a photo and send it to us within 24 hours. We’ll sort it out.
Yes! For large orders, we offer firework show planning as an add-on service. We’ll map out timing, order, and spacing so your display flows smoothly and hits all the wow moments.
Essential items include: safety goggles, ear protection, a bucket of water or hose, a fire extinguisher, gloves, long lighting wand, and a first-aid kit. Always keep a safe “retreat route” in case something misfires.
We only stock fireworks that meet UK safety standards. Many are tested for performance under different conditions. That said, weather (wind, rain) can affect effects, so we always advise to keep them dry and shielded prior to lighting.
Leftovers have value! Store them safely (dry, cool, sealed). They remain usable for seasons ahead, but never mix old and new fuses. If you decide not to use them, soak in water for 24 hours before disposing.
Definitely. Our website and social channels host display videos to help you visualise each firework before buying. If you visit in person, we can also sometimes show you match-ups or demos in-store (with safety).
Our 2026 range introduces fresh cakes, barrages, rockets, fountains, roman candles, and sparklers. Each is chosen for bigger colour bursts, cleaner effects, and more reliable performance.
If you’re planning a garden display, fountains and smaller cakes are perfect. For bigger shows, try our multi-shot barrages or rockets. Each product page lists recommended viewing distance and effect height so you can pick with confidence.
Many of the new cakes and barrages have extended firing times, some lasting over a minute with multiple effects. This gives you more spectacle without needing to constantly light new pieces.
Yes. Some new fireworks are developed with reduced smoke output and recyclable packaging. We’re working with suppliers to bring more sustainable choices every year.
Some are! Each new product clearly lists whether it’s Category F2 (garden use) or Category F3 (larger open spaces). Always check the category before buying to ensure it suits your space.
No, they should be stored like all fireworks: cool, dry, sealed, and upright. Just keep them away from moisture and direct heat until display night.
Yes, all new fireworks are covered under our Big Shotter quality promise. If one misfires, follow safety steps (wait, soak, dispose) and contact us with details so we can help.
We expect many to sell out around Bonfire Night and New Year’s Eve due to high demand. While some may be restocked, it’s always best to order early if you’ve spotted a favourite.