Returns & Refunds

Damaged Items

If your goods arrive damaged, you must notify us within 2 days. Please take clear photos and send them to us. We will liaise with our courier company and issue a full refund for the damaged items.

If you need to return any firework product(s), please use the address below:

If items are confirmed faulty or damaged, we will refund the return postage cost. Alternatively, we can provide a return label or arrange a courier collection.

Faulty or Mis-Firing Items

In the unlikely event of a faulty or misfiring firework, do not approach it for at least 12 hours. After that, take photos and send them to us for investigation.

To safely dispose of a misfired firework, soak it in water for 2–3 days, then dispose of it responsibly. Contact your local fire authority for guidance if needed.

Once the issue is verified, we will apply a credit to your account. After 14 days, we will either replace or refund the product in line with the Consumer Rights Act 2015.

Cancellation Rights

You may cancel your order before dispatch for a full refund. If your order has already been dispatched, shipping costs will be deducted and your refund will be processed once the goods are returned.

As we operate a same-day dispatch system, please notify us on the same day of ordering to avoid shipping charges.

Cancellation requests must be made in writing via email or other durable communication methods.

• You must take reasonable care of the goods while in your possession.
• You are responsible for arranging safe return via a specialist hazardous goods courier.
• If we arrange collection, the cost will be deducted from your refund.

Refunds will be processed within 30 days of cancellation, minus any applicable charges.

If goods do not meet legal standards under the Sale of Goods Act 1979, we will cover the cost of return.